Duel Com Terms and Conditions — Complete Platform Usage Policy

1General Terms & Access Conditions

duel com (hereinafter referred to as the "Platform") is an online betting and gaming platform operated primarily for users in Bangladesh. These Terms and Conditions apply to all services, bonuses, promotions, and gaming activities on the Platform.

By accepting these terms, you confirm that you are acting voluntarily, with full awareness, and from your own account duel com- . Participating on behalf of a third party or as part of a professional syndicate is prohibited.

• While every effort is made to keep the platform available at all times, in the event of a technical disruption, duel com will not be held liable.
• These terms may be updated at any time. Continued use of the site following any changes will constitute acceptance of the revised terms.
• The Bengali version of these Terms & Conditions is the authoritative text. In the event of any ambiguity, duel com's interpretation shall be considered final.

2Account Registration & Verification

duel com- you must register a valid account to use the service. Providing accurate and complete information at registration is mandatory. Submitting false or incorrect information is a direct violation of these Terms and Conditions.

• Each individual may only One Account You may open one account. Multiple accounts sharing the same name, address, mobile number, or payment method are not permitted.
• After registration, a copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.
• Keeping your account password confidential is entirely your responsibility. You must not allow anyone else to access your account.
• If you notice any suspicious activity on your account, immediately duel com Please notify support.
• To change your registered mobile number or email address, you must submit a request with identity verification.

3Age Requirement & Eligibility Criteria

duel com- , members must be at least 18 years of age. Proof of age may be requested at registration or at any point thereafter.

• Registration by anyone under the age of 18 is strictly prohibited. Any such account, once identified, will be immediately closed and the balance forfeited.
• The platform may not be accessed from regions where online gaming is prohibited by law.
• duel comEmployees of - and their immediate family members are not permitted to participate on the platform.

4Deposit & Withdrawal Rules

duel com Supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amount is ৳300 and minimum withdrawal amount is ৳500.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support with your transaction number.
• Withdrawal requests are typically processed within 1–3 business days.
• The right to withhold withdrawals until KYC verification is completed duel com- reserves the right.
• Withdrawals cannot be processed until the wagering requirements for any active bonus have been fully met.
• If you use multiple payment methods, we recommend withdrawing via the same method used for your deposit.
• In the case of suspicious transactions, duel com Additional verification may be requested, and transactions may be placed on hold if necessary.

5Bonus & Promotions Policy

duel com's bonus and promotion offers are subject to specific terms. The applicable terms are clearly displayed alongside each offer. Users must read and understand these terms before claiming any bonus.

• Welcome Bonus: For new members only, applicable once. A wagering requirement must be met before any bonus funds can be withdrawn.
• Reload Bonus: Available on deposits made on specific days or times. Multiple bonuses cannot be combined or used simultaneously.
• Cashback: Automatically credited to your account based on the applicable rate for the period.
• Using multiple accounts or engaging in any manipulation to exploit bonuses is strictly prohibited.
• duel com The right to modify or cancel any bonus offer at any time is reserved.
• Free bets and free spins cannot be withdrawn directly — only the winnings earned from them are withdrawable.

6Betting & Gaming Rules

duel com- , all betting and gaming activities are governed by specific rules. Once a bet is confirmed, it cannot be cancelled or modified.

• Minimum and maximum bet limits may vary by game and event.
• If incorrect odds are displayed due to a technical error duel com Reserves the right to void that bet.
• If a match or event is cancelled, stakes placed on the affected bet will be refunded.
• Liability for any bets missed during live betting due to internet disconnection duel com will not be held liable.
• Placing bets in the same direction across multiple accounts on a single event to manipulate the system is strictly prohibited.

7Prohibited Activities & Conduct

Any of the following actions duel com- are strictly prohibited. If detected, the account will be immediately terminated, the balance forfeited, and legal action taken where necessary:

• Creating multiple accounts to claim bonus benefits.
• Creating an account under a false identity or in someone else's name.
• Hacking, reverse engineering, or exploiting vulnerabilities in the platform's software.
• Using betting bots or automated software.
• Harassing or attempting to defraud other users.
• Using the platform for money laundering or any other illegal financial activity.
• Accessing the platform from a restricted region using a VPN or proxy.

8Account Closure & Suspension

duel com The right is reserved to temporarily or permanently close any account under the following circumstances:

• Violating any provision of these Terms and Conditions.
• If KYC verification fails or false information is submitted.
• Where evidence of suspicious or fraudulent activity is found.
• After a prolonged period of inactivity (12 months). A monthly maintenance fee may apply to inactive accounts.

You may also close your account at any time by contacting the support team. Please withdraw any available balance before closing — reclaiming funds after closure may be complicated.

9Limitation of Liability

duel com Every effort is made to maintain service quality. However, the platform will not be held liable in the following cases:

• If any bet or game session is lost due to internet disconnection.
• For transactions delayed due to disruptions in third-party payment systems.
• If account information is compromised due to the member's own negligence.
• If service is disrupted due to unforeseen technical failures or force majeure.

Under any circumstances, duel comMaximum liability is limited to the current balance held in the member's account.

10Responsible Gaming Policy

duel com We believe gaming should be fun — not a source of stress or addiction. That's why we offer members a range of protective features:

• Setting Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off Period: Take a gaming break for anywhere between 24 hours and 30 days.
• Reality Check: Check your gaming time and spending history at regular intervals.

If you feel that gaming is getting out of your control, please contact our support team immediately. For more information, visit our Responsible Gaming Visit the page.

11Dispute Resolution Process

For any dispute or complaint, please first duel comContact the support team directly. We take all complaints seriously and work to resolve them as quickly as possible.

• An initial response will be provided within 48 hours of receiving your complaint.
• For complex cases, resolution may take up to 7 business days.
• In the event of a dispute, duel com- 's decision is final and binding on all parties.
• Submit a complaint by email: support@duelcom.app

12Terms & Conditions Amendment Policy

duel com The right to change, amend, or update these Terms and Conditions at any time is reserved. For significant changes, a notification will be sent to your registered mobile number or posted as a notice on the site.

• The date of the last update will always be shown at the top of the Terms and Conditions.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.